Terms & Conditions

The following document outlines the privacy policy for our website. Privacy Policy as of Friday 1st October 2021

Your Order:

Orders and Contract

Your order for our materials and service is accepted and a contract is formed between The Writer’s Rivulet and yourself when we despatch the materials and offer the service you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by The Writer’s Rivulet, nor at the point in time that you receive an email from The Writer’s Rivulet acknowledging receipt of your order. Until the materials are despatched and service offered, the order may not be accepted by The Writer’s Rivulet, or may be cancelled by you. Exceptions apply to orders for personalised items and materials made to your order whichcannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, The Writer’s Rivulet, shall continue to own any goods and services ordered until wereceive full payment from you, even though the goods and service may have already been delivered to you. Purchases from The Writer’s Rivulet will be charged the day the goods are despatched or service offered.

Cancelling Your Order

Under Consumer Rights Acts (2015), you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. However, be advised that your right to cancel does not apply to items that are customised to your order. If you wish to cancel your order for our goods or services, you must inform us of your wish to cancel in writing either by letter, email, or by using the cancellation formon the website, or call 020 7101 4237 within a period of 14 days beginning on the day after you receive your goods/service. You must take reasonable care of the goods and not use or damage them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit, and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund you the amounts that are attributable to the loss or damage. See the RETURNSsection for details of how to return goods to us.

*Note: We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. As policy, we can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a relinquishment of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Delivery Terms:

Courier Delivery

Our standard courier delivery charge to home is £3.99 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area, availability, and demand. When the standard courier service is not available, The Writer’s Rivulet will deliver by an alternative carrier but this may take longer. Weekend delivery is available between 7.30am and 6.00pm Saturday and Sunday. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

Standard Next Day Delivery

The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area, availability, and demand.

Bank Holidays:

Be advised that no deliveries are made on Bank Holidays or the day following a Bank Holiday. In any case, you will be advised of delivery availability at the time of placing your ordering.

Returns & Refunds:

Returns via Courier

You may return your items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order, you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items to us. If you return the order on time and in good condition (item is in its original condition with no creases or customer damage), the £3.99 delivery charge will be refunded.

Returns by Post:

To return your goods by post, please use the provided free returns label and then take the items to your nearest Post Office.

Payment Methods:

See below for all the payment methods we accept for making purchases from The Writer’s Rivulet.

  • All major credit and debit card.
  • PayPal.


  • Coming soon!

*Note: The taking of payment from you by The Writer’s Rivulet under any of the means set out above does not indicate that a contract has been formed between yourself and The Writer’s Rivulet. By completing and submitting the electronic order form including your payment details, you are making an offer to purchase goods/services which, if accepted by us, will result in a binding contract. Full payment will be refunded to you if your offer is later refused or rejected by The Writer’s Rivulet.

Contact Us:

General Enquires

If you want information about The Writer’s Rivulet and any of our goods, services, materials, content, or any other related enquiry, please contact us by:

[email protected]
020 7101 4237
The Writer’s Rivulet, 235 Kingsman Street, Woolwich, London, SE18 5PR

Customer Complaints:

If you want information about The Writer’s Rivulet and any of our goods, services, materials, content, or any other related enquiry, please contact us by:

Email: [email protected]
Telephone: 020 7101 4237
Writing: The Writer’s Rivulet, 235 Kingsman Street, Woolwich, London, SE18 5PR

*Note: The Writer’s Rivulet welcomes all customer complaints and dissatisfactions, and we strive to learn from them. We aim to handle all customer complaints speedily and sympathetically, carefully embracing JESUS’ golden rule, “Do to others as you would have them do to you” (Luke 6:31).As such, all our customercomplaints are logged, investigated, and promptly responded to.

Reviews and Customer Ratings:

These Terms of Use govern your personal conduct associated with the Customer Ratings and Review service offered by The Writer’s Rivulet. To the extent of any conflict between our Privacy Policy and these Terms of Use, be advised that these Terms of Use will take precedence in respect of this service.

By submitting any content to The Writer’s Rivulet, you automatically represent and warrant that:

  • You are the sole author and have not copied the content from any third party.
  • All content that you post is true and accurate.
  • Use of the content you supply does not violate our Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate, or misleading.
  • That infringes any third party’s copyright, trademark, or privacy.
  • That is, or may reasonably be considered defamatory, racially, or religiously derogatory or offensive, contains obscene language, or is threatening/harassing to any individualor entity.

Unacceptable content includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or that contains any computer viruses, malware, worms, or other potentially damaging computer programs or files.

*Note: For any content that you submit, you grantThe Writer’s Rivuleta perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit to The Writer’s Rivuletmay be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through The Writer’s Rivulet to edit or delete any content you have submitted.

Ratings and written comments are generally posted within four to five business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not The Writer’s Rivulet, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of The Writer’s Rivulet, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers, or employees.

By submitting your email address in connection with your rating and review, you agree that The Writer’s Rivulet and our third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Accessing Our Website:

We do not guarantee that our website, or any content on it, will always be available or remain forever uninterrupted. As such, therefore, access to our website is granted on a temporary basis. We may terminate, suspend, withdraw, discontinue, and change all or part of our websitewithout notice. Consequently, weare not be liable to you or any third parties, if for any reason seen or foreseen, the website is unavailable at any time or for any period. Moreover, you are responsible for making all the necessary arrangements (such as a working computer/Internet) for you to access our Website.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of, and comply with, these terms and conditions.

While our website is mainly directedat people residing in the United Kingdom, the content available on it is appropriate and available for use by anyone cross the whole world. Nonetheless, we may limit the availability of our website or any services described on it to any person or geographic area at any time. To you that choose to access our website from outside of the United Kingdom, you do so at your own risk; we are not legally liable for anyone or any third parties outside of the United Kingdom.

The following uses of our website are prohibited and will constitute breach of conduct and contract if indulged in at any time, that is:

  1. Causing the website to be interrupted, damaged, or impaired by uploading viruses, malware, or similar vices.
  2. Any unauthorised use or copying of our company name, our services, our business style, and our confidential information and data.
  3. Unauthorised access of any one of ournon-public parts of the website, including any/all of its underlying codes, security systems, files, content, or any of our private computer systems.
  4. Causing offence or detriment to any person who uses our website and services.
  5. Unauthorised copying, downloading,sharing, or framing of any our website materials, parts, and content.
  6. Any action which is intended or has the effect of deceiving or misleading us or third parties.
  7. Causing any member of The Writer’s Rivulet, yourself as a person, or any other users and third parties of our website, to be in breach of the applicable of any authorised laws or regulations.
Website Content:

While we make reasonable efforts to update the information on our website, appreciate that we make no formal representations, warranties/guarantees, whether expressed or implied, that the content on our website is accurate, complete, or up-to-date.

We reserve the right to change content on our website, as we deem necessary or appropriate. We are not obliged to keep any content or information on the website updated. We may revise the terms and conditions and any of the documents referred to therein at any time by updating our webpage.

We advise that youregularly check this webpage tolearn any changes to ourterms and conditions or any of the documents referred to therein, as they are binding on you.

Communication, Security Issues, Malware, Viruses, Hacking, and Other Offences:

All your communications with us be it through the website, telephone, social media, written, or any other form of communication, are at your own risk. Due to the nature of communication mediums, particularly digital platforms such as the internet, be advised that many security issues may happen at any time – and that, foreseen, accidental, or malicious attempts. Consequently, we do not guarantee that any communication with us, particularly via the website or related digital platforms, will reach us safely and without being intercepted or interrupted.

You are therefore responsible for ensuring that you have effective virus protection softwareas we do not guarantee that our website is or will be free of viruses. You will also not knowingly or maliciously introduceany viruses, malevolent malware, or technologically harmful material to our website. Any misuseof our website, attempt to gain unauthorised access to our materials by any means, or attack (or attempt to attack) our website with denial-of-service or distributed denial of-service attacks is a serious offence, and we openly deprecate it.

Breach of this clause, in any way, is a criminal offence under the Computer Misuse Act 1990 and your permitted use of our website will be withdrawn immediately. We will moreover treat any breach of this clause or any of our terms and conditions extremely seriously. Be advised that malignant offences or any attempted offences will be reported to the relevant authorities, and we will fully support their investigations by any means necessary – even if it includes disclosing your identity.

We will not be liable for any loss or damage caused by a virus, malware, distributed denial-of-service attack, or any other technologically harmful material that may infect your computer equipment or other proprietary material due to your use of our website, or due to your downloading of any content from it, or on any website linked to it.

Website Links and Linking Our Website:

You are free and permitted to link to the homepage of our website, providing that the way in which you do so is fair and legal, ourcompany reputation is not damaged (or taken advantage of), or that you do not pretend/attempt to suggest that you are associated with us in any way, including any foul suggestions made that we endorse or approve you.

Various links and information may appear on our website which belong to third parties. Such links and information are strictly for your information only. We are not be responsible for any content, material, or similar works of websites linked on our website. Be advised therefore that we are not liable for any loss or damage that may arise from your use of any links or information which is linked to our website. This is because we do not have direct control over the content of any linked websites or information.

For further enquiries, or if you wish to use any material/content on our website other than that stated above, please contact us at [email protected]. Alternatively, you can contact us by telephone on 020 7101 4237.

Limitation of Liability:

Nothing in our terms and conditions excludes or limits our personal liability for the death or personal injuries arising from our company’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English Law.

To the extent permitted by the English Law, we exclude all conditions, warranties, representations, and all other terms which may apply to the website or any content on it, whether express or implied. By browsing our website, you automatically acknowledge that you are solely responsible for the use to which you put the website and all the information and content that you obtain from it.

We will therefore not be liable to any user or third parties for any loss or damage, whether in contract, offence (including negligence), breach of statutory duty, or otherwise, even if predictable, accidental, or unplanned,arising under or in connection with:

  1. Use of, or inability to use, our website;
  2. Use of or reliance on any information, content, or material displayed on our website.
  3. Any errors of omission or accidental commissions on our website.
  4. Any loss or damage caused by a virus, malware, or distributed denial-of-service attack.
  5. Any loss or damage from any third party website links.

*Note: We will not be liable for any loss of profits, sales, contracts, uses, businesses, or revenues. We will also not liable for any business interruption,loss of anticipated savings, loss or corruption of any data or information, loss of business opportunities, goodwill or reputation, or any economic losses and direct/indirect or consequential loss or damage.

Different limitations and exclusions of liability will only apply to liability arising as a result of the supply of our services to you, which will be set out in our terms and conditions.

Occasions of Severance:

If any part of our terms and conditions is found to be invalid by a court, tribunal, or other legal forum of competent jurisdiction, or otherwise rendered unenforceable, that decision will not invalidate or render the remainder of our terms and conditions void.

Should the occasion of severance arise, our business terms and conditions shall be deemed amended by modifying or severing the parts which are necessary to render them valid, legal, and enforceable whereas preserving their original intent or, if that is not possible, by substituting another provision that is valid, legal, and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts will be severable from our terms and conditions in any other jurisdiction and the validity of the part(s) in question will not be affected thereby.

The Jurisdiction and Applicable Law:

The English Law governs our terms and conditions and any disputes or claims arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) and the parties irrevocably submit to the exclusive jurisdiction of the English courts.

Further Questions:

If you have any further questions about our website or our term and conditions, please contact us at [email protected]. Alternatively, you can contact us by telephone on 020 7101 4237.