Privacy Policy

The following document outlines the privacy policy for our website. Privacy Policy as of Friday 1st October 2021

By continuing to browse this site, you are agreeing to comply with and be bound by our privacy policy in relation to the use of our website. If you disagree with any part of our privacy policy, you must not use our Website.

We regularly update this Privacy Policy to ensure that you are always accurately informed about how we collect, hold, and manage your personal information. Please read this Privacy Policy together with our Terms and Conditions, and any other documents referred to in it, to help you make informed decisions about providing The Writer’s Rivulet with your Personal Information.

By “Personal Information”, we mean data collected or held by The Writer’s Rivuletthat identifies and relates to you as a person or an individual.

Be aware that whenever you provide us with your personal information, we are legally obliged to use it in accordance with the laws concerning the protection of personal information.

*Note: For the purposes of the general data protection regulations and other applicable privacy laws and regulations (Data Protection Legislation), The Writer’s Rivulet will be the “Data Controller” for all the personal information we collect. We determine the means and purpose of processing data.

About The Writer’s Rivulet:

The Writer’s Rivulet is a Christian publishing creek which exists to add evangelical value to humanity. A stream of life and death, this brook flows to prepare interested souls for noble livingand profitable dying.Consequently, our pacific channelsdrift to glorify The LORD JESUS CHRIST and Him crucified (study John 3:16).

The Writer’s Rivulet is a sole trader company operating in London, UK.

Your Rights:

As a customer, you have a number of “Data Subject Rights” and below is information on what they are and how you can exercise them. For more information, please visit the Information Commissioners website at www.ico.org.uk.

  • Right of access – You have the right to request a free copy of the personal information that we hold about you.
  • Right of rectification – If you think that any of your personal information that we hold is inaccurate, you have the right to request it to be updated. We may ask you for evidence to show that it is inaccurate.
  • Right of erasure (Right to be Forgotten) and Right of restriction of processing – You have the right to request that we stop processing and/or delete all of your personal information that we hold. If you exercise this right, we will keep a note of your name linked to your request and it will not prevent us from processing any new information you provide to us subsequently.
  • Right of data portability – You have the right to request that we stop processing and/or delete all of your personal information that we hold. If you exercise this right, we will keep a note of your name linked to your request and it will not prevent us from processing any new information you provide to us subsequently.
  • Rights of automated decision making, including profiling – We may sometimes use your personal data and information to makedecisions by automated means. This involves us analysing your account activity including applications, orders, payments, etc. We do this to confirm your identity, prevent and detect crime, and lend responsibly. This automated decision making is necessary if you would like to continue using our website.
  • Right to withdraw Consent – Where we are relying on your consent for processing, you can withdraw or change your consent at any time.

The above rights may be limited in some circumstances, including:

  1. If fulfilling your request would reveal personal information about another person.
  2. If you ask us to delete information which we are required to have by law.
  3. If we have compelling legitimate interests to keep it.

In such circumstances, we will notify you and will only use your information for the proposed purposes. However, you may be unable to continue using our services if you want us to stop processing your personal information.

If you have any questions or would like to exercise any of your customer rights, please contact us at [email protected] or call 020 7101 4237. Our security procedures mean that we may request proof of identity before disclosingany personal information to you in response to any request.

In any case, we encourage you to get in touch if you have any concerns with how we collect or use your personal information. Nonetheless, you have the right to lodge a complaint directly with the Information Commissioners Office, the data protection regulator in the UK see (www.ico.org.uk).

Processing Data:

We will only ever process your information if we have a lawful basis to do so. The lawful bases we use:

  1. Contract – This is where we process your information to fulfil a contractual arrangement we have made with you.
  2. Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
  3. Legitimate Interests – This is where we rely on our interests as a reason for processing data and information. Overall, this is to provide you with our best products and services in the most secure and appropriate way.
  4. Legal Obligation – This is where we have a statutory or other legal obligations to process the information, for example, information needed for the investigation of crime.
Information We Collect:

We collect and use the information you provide to us directly, for example, when you register for an account, we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website. We also keep records when you speak to our customer service teams.

The collected information is used to provide an overview of how people are accessing and using our website. When you request for our products and services, we typically collect the following personal information:

  • Your full name.
  • Postal address.
  • Invoicing details/address.
  • Information regarding the services you request.
  • Supplementary information you provide us about yourself when contacting us.
  • Email address.
  • Telephone numbers (including mobile), etc…

We may also collect technical information about you when you visit our website. This includes the Internet Protocol (IP)
address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, and the full URL clickstream to, through, and from our website, including page response times, download errors, length of visits to certain pages, page interactions (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

We may also receive details about you from third parties who have provided us with your information under appropriate legal grounds for sharing. In this case, we will always inform you of how we received your information when we contact you.

How We Use Collected Information:

We will only ever use your personal information when allowed to by law and always under a documented lawful basis for processing. We will use your Personal Information for a number of purposes including:

  • To process any orders and service that you place with us and to facilitate any returns.
  • To provide you with access to an account.
  • To provide customer service to you.
  • To personalise our service and improve your experience with us.
  • To inform you about our products and services.
  • To keep in touch with you.
  • To ensure the website and the services we offer you operate properly.
  • To develop and improve our products, range, and services.
  • To prevent and detect crime.
  • To fulfil our legal obligations.
  • To ensure our records are complete and accurate.
  • To undertake sales analysis and management of the business.
  • To give you information that you request from us and to improve our services.
  • To notify you about changes to our services.
  • To allow us to operate the website efficiently.

*Note: You can opt-out of any of our data uses at any time by emailing [email protected] or call 020 7101 4237.We will only keep your information for as long as reasonably required, or as stated in the contract you have with us.

Data Retention:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including purposes for satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Protecting Your Information:

We take our security obligations very seriously and constantly monitor for any breaches and potential weaknesses. We are committed to ensuring that your information is secure and we have procedures in place to try to prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.

All the Personal Information collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encryptedfor additional security. We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorise access to personal information to only those employees who require it to fulfil their job responsibilities.

However, you should be aware that providing information over the internet can never be guaranteed as being completely safe, and if you choose to send such information to us via the internet, you do so at your own risk.

The Data Protection Officer:

The Writer’s Rivulet appoints a Data Protection Officer to oversee Data Protection across the whole company. The Data Protection Officer can be contacted by writing to:

Data Protection Officer
The Writer’s Rivulet
235 Kingsman Street, Woolwich, London, SE18 5PR
Or by emailing [email protected] and labelling your email “FAO: The Writer’s Rivulet DPO”.

Transferring Data Outside of the EU:

If we are required to store or process your data outside of the European Economic Area, we shall not transfer any personal information to any country outside of the European Economic Area unless we ensure that such personal information is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation. If you wish to access your personal information, we will inform you of the transfers we make (if any) and the legal safeguards we have employed to ensure the ongoing security and protection of your personal data.

Sharing Your Information with Third Parties:

If and when we share your data with third parties, we always do so under a written agreement governing how your data must be protected. Please be assured that we will not share your information for any other reason unless we are required by law or permitted to do so under this Privacy Policy. The main circumstances in which we will be permitted or required to disclose this is by law will be by court order, to government bodies, and law enforcement agencies.

However, sometimes we may share your information with third parties in the following ways:

  1. We may use carefully selected sub-processors to collect, store, and manage your information. This will always be managed under the terms of a written data processing agreement.
  2. Analytics and search engine providers that assist us to improve and optimise of the website.
  3. If The Writer’s Rivuletis acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.

*Note: We process your personal information for this purpose because we have a legitimate interest to ensure that our business can be continued by the buyer. If you object to our use of your personal information in this way, the seller or buyer of our business may not be able to provide services to you.

Changing and Updating This Privacy Policy:

We may change this Privacy Policy at any time to ensure that it always accurately reflects the way we collect, use, and safeguard your Personal Information. Please check this policy from time to time to ensure you are aware of any updates we may have made to our personal information handling practices. The date of the changes will be listed in the “Last updated” section at the top and bottom of this page. We will endeavour to notify you all of any updates to this policy via email, and we will post the relevant announcement on our website homepage. We recommend that you print out a copy of this page for your future reference.

Cookies:

This Website uses cookies to help us recognise different users of the website and to provide our users with a good experience when using it. Please see our Cookies Policy for further information.

Contact Us:

General Enquires

If you want information about The Writer’s Rivulet and any of our goods, services, materials, content, or any other related enquiry, please contact us by:

[email protected]
020 7101 4237
The Writer’s Rivulet, 235 Kingsman Street, Woolwich, London, SE18 5PR

Customer Complaints:

General Enquires

If you want information about The Writer’s Rivulet and any of our goods, services, materials, content, or any other related enquiry, please contact us by:

Email: [email protected]
Telephone: 020 7101 4237
Writing: The Writer’s Rivulet, 235 Kingsman Street, Woolwich, London, SE18 5PR

The Writer’s Rivulet welcomes all customer complaints and dissatisfactions, and we strive to learn from them. We aim to handle all customer complaints speedily and sympathetically, carefully embracing JESUS’ golden rule, “Do to others as you would have them do to you” (Luke 6:31).As such, all our customer complaints are logged, investigated, and promptly responded to.